Microsoft Teams Integration
Teams Chat Widget for Your Website
Social Intents is a live chat and AI chatbot platform that enables businesses to provide customer support directly from Microsoft Teams. Add our Teams Chat Widget to your website and chat with visitors in real-time.
- Chat from Microsoft Teams. No extra apps needed
- AI chatbot handles FAQs, humans handle complex issues
- Unlimited team members. No per-seat pricing
14-day free trial • No credit card required
Why Teams Chat Widget?
Microsoft Teams is where your team already works. Keep customer conversations in the same place without switching apps.
Team Collaboration
Multiple team members can join conversations. Transfer chats between agents seamlessly.
Instant Notifications
Get notified immediately when visitors start a chat. Never miss a sales opportunity.
No App Switching
Stay in Teams for all customer communications. Desktop, web, and mobile support.
How It Works
Get started in 3 simple steps. Most teams are live in under 5 minutes.
Add to Microsoft Teams
Click "Add to Teams" and install the Social Intents app. Sign in with your Microsoft account.
Add to Teams
Embed Code Snippet
Add a single line of JavaScript to your website, or use our plugins for WordPress, Shopify, or BigCommerce.
Start Chatting from Teams
Receive chat requests in your configured team channel. Reply to customers right from Microsoft Teams.
Teams Live Chat Features
Everything you need to provide exceptional customer support from Microsoft Teams.
Custom Chat Widget
Match your brand with custom colors, logos, text, and styles. Full customization control.
AI Chatbot Integration
Add ChatGPT, Claude, or Gemini to handle common questions. AI escalates to humans when needed.
Unlimited Team Members
No per-agent pricing. Add your entire team without worrying about seat costs.
Proactive Chat Invites
Automatically invite visitors to chat based on page, time on site, or custom triggers.
Targeting Rules
Show different chat widgets based on page URL, visitor behavior, or custom conditions.
Analytics & Reports
Track chat volume, response times, satisfaction scores, and export data for analysis.
Chat Routing
Route chats to specific teams or channels based on topic, page, or custom rules.
Zapier Integration
Connect to 5,000+ apps. Send leads to your CRM, create tickets, update spreadsheets.
Mobile Ready
Respond to chats from Teams mobile app. Support customers from anywhere.
Frequently Asked Questions
No. When adding Live Chat to Microsoft Teams, you simply add the app and sign in with the same Microsoft account you use for Teams. Your Social Intents account is created automatically.
Open the Live Chat tab in the team you've added the app to. You'll see an online/offline toggle you can use to change availability. When offline, visitors can leave messages that you receive when you come back online.
Yes! If you've already added Live Chat to a team and want to change to another team, simply go to your new team and add the Live Chat tab. You can create a new widget or go into settings for your original widget and change the team mapping.
Definitely. You can create multiple chat widgets for each team you want to add live chat to. Each widget can have its own branding, targeting rules, and AI settings. You can also change the team mappings at any time.
Yes! You can enable ChatGPT, Claude, or Gemini AI to handle initial conversations. The AI can answer FAQs, qualify leads, and collect information. When visitors request a human or the AI detects a complex issue, the conversation seamlessly transfers to your team in Microsoft Teams.
Ready to Chat from Microsoft Teams?
Join 50,000+ teams using Social Intents. Start your free 14-day trial today.
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