Customer Service

Support tickets piling up but no budget for new agents? Learn how to scale customer support with AI, smart workflows, and efficient channels instead.

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Discover effective marketing automation strategies to boost your business in 2025. Learn how to automate campaigns and drive results today!

Does it feel like your customer service team is helpful but not always consistent for every customer? Perhaps one customer gets a refund while another with the same issue gets store credit. Or someone on live chat says, “We’ll ship it tomorrow,” while the email reply says “3-5 business days.” These mismatched messages confuse your

Discover key customer service performance indicators to boost your support quality. Learn how to measure and improve customer satisfaction effectively.

Why Qualification Matters Now Generating leads is essential, but it’s only the first step in selling. Imagine casting a wide fishing net. You might catch a lot, but are they the right kind of fish? Lead qualification is about separating the promising prospects from those who aren’t likely to convert, helping your sales team focus

In customer service, it’s not just what you say. It’s how you say it. When customers are upset or confused, a generic response isn’t enough. Respond with something like “We apologize for the inconvenience” without actually addressing their concern, and you risk making things worse. Even well-meaning replies can escalate tension and slow down support

When we think of customer service, higher education isn’t usually the first place our minds go, but maybe it should be. Students are, in many ways, the customers of colleges and universities, and like any customer, they expect top-notch service. From navigating the admissions process to dealing with financial aid questions, housing, course registration, and