SMS AI Chatbots you can escalate to Microsoft Teams
Create 1-click AI chatbots to automatically chat with your customers over SMS. Escalate conversations to your inbox in Social Intents or agent collaboration tool of choice like Teams, Slack, Google, or Zoom.
Connect with your customers over SMS Live Chat and offer exceptional customer service
Visitors can contact you directly using text messaging to your business phone. Create AI Chatbots for SMS and automate your responses and conversations with ChatGPT. Receive real-time notifications of new chats and never miss another text message.
How to Add Live Chat to SMS
Connect your phone number with Social Intents for text messaging in 3 simple steps.
1. Connect your Phone Number to Social Intents for SMS
We leverage Twilio phone numbers and routing for our SMS messaging service. Set up endpoints in Twilio for your phone number.
Train your AI Chatbot, configure office hours, and assign team members. Set up your routing rules for inbound SMS message to your team in Microsoft Teams, Slack, or the web inbox.
3. Send text message to your Business Phone Number
Send a message from your mobile to your business SMS number. Login to your dashboard or Teams integration and respond to your SMS conversation. Or let your AI respond automatically to the visitor question.
SMS Live Chat Top Features
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Create AI Chatbots
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Train on your business content and respond naturally to your customers.
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Custom Templates
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Send SMS templates to your visitors.
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Unlimited Agents
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Set up as many team members as needed. No per agent pricing. Grow live chat as your team grows.
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File Sharing
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Send files to your chat visitors and let visitors upload files to you, right from SMS.
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Targeting Rules
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Set up as many team members as needed. No per agent pricing. Grow live chat as your team grows.
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Quick Replies
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Use reply shortcuts to send default responses for common questions.
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Online Schedule
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Set your chat to be online and offline during typical office hours
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Dashboards & Reports
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See how you're doing with chat reports. Export data to your external systems.
Faqs
Have any Questions?
Can't find the answer you're looking for? Chat with us.
- Who should use Social Intents?
- Small businesses, entrepreneurs, marketers, and anyone who wants to improve their sales. Especially teams that use Microsoft Teams, Slack, SMS, or Webex.
- Is there a Free Trial?
- Yes! We offer a 14-Day free pro trial with all the bells and whistles to make sure you love the product. Cancel at any time and there are never any contracts.
- Can I use live chat on multiple websites?
- Yes - absolutely! Each of our plans supports a tiered number of websites. So just pick a plan that fits your needs.
- Do I have to sign a contract?
- No! There are no contracts and you can cancel at any time.
