Social Intents' live chat software allows your team to talk to website visitors, convert them into customers, and offer great customer service right from the very tool they use to communicate every day - Slack.
With Social Intents’ Slack integration, connecting live chat with a Slack channel takes mere seconds.
Once done, all chat requests will automatically appear in that channel automatically, and your team can engage with visitors without leaving the app. Visitors, on the other hand, will see a chat widget integrated into your website, allowing them to connect with your team.
You can customize the widget to match your brand, change colors, add your logo, and more.
Targeting rules allow you to target the right customers with the right message at the right time.
Proactive chat invites give you the power to engage visitors, and convert them into leads.
You can process customer requests faster with the Slash Commands that you know so well already.
Availability settings mean that you can set the chat offline and prevent customers from trying to reach your team when they are away.
Full Zapier integration gives you the power to send leads and chat transcripts pretty much anywhere you want.
Chat transcripts are stored in our system to allow for live chat reporting and analytics.
And finally, the department-based routing option in Slack allows you to set up a drop-down list of departments for your website visitors that each can route to separate channels in Slack.
But that really is just the tip of the iceberg...
Social Intents | Chatlio | |
---|---|---|
Monthly price | From $29/mo | From $29/mo |
Feature comparison | ||
Operators | Unlimited | From 2, depending on the price plan |
Optional Teams Integration | Yes, can run Slack and Microsoft Teams | No |
Custom Key/Values | Send custom data to Slack | No |
Chat Transcript Toggle | Ability to disable for privacy reasons | No |
Web Dashboard | For when no access to Slack | No |
Social Intents is the no.1 dedicated live chat solution for Slack, offering a true and complete integration between your live chat and Slack.
With Social Intents, you get to support customers and convert more visitors right from the place where you and your team are already - Slack - and do it with complete bi-directional integration.
Your chat requests appear in a Slack channel of your choice, and your team can talk to clients without having to switch between different platforms.
Social Intents sends all live chat requests to the Slack channel you choose and then create dedicated channels for each individual live chat. You can then chat with visitors from Slack directly.
Of course. We offer a 14-day free trial of the Pro account. During the trial, you’ll be able to test all of Social Intent’s features to make sure you love the product. You can cancel the trial at any time and there are never any contracts.