Looking for a Tidio alternative but not quite sure which one will fit your business best? Don’t worry, you’re definitely not alone.
While Tidio is a great live chat option, it doesn’t always check all the boxes for every business.
Whether you’re looking for something more customizable, easier to integrate, or simply a more budget-friendly solution, there are plenty of live chat tools out there to explore.
Whatever the reason, switching to a different live chat software could be just what your business needs to take customer support and sales to the next level.
In this guide, we’ll break down 12 platforms that are worth checking out. Whatever the size of your business may be, there’s a Tidio chat alternative here that’ll fit your needs perfectly.
What is Tidio?
Tidio is a live chat and chatbot platform designed to help businesses improve their communication with customers. It combines live chat, AI chatbots, and email marketing into one simple tool, making customer support fast and efficient.
Key features
- Chatbots: Tidio offers customizable chatbots that handle common customer queries and automate lead generation.
- Multi-channel communication: Manage conversations from your website, Facebook Messenger, Instagram, and even emails – all from a single inbox.
- Extensive integrations: It connects seamlessly with platforms like Shopify, WordPress, Zapier, and various CRMs, making it easy to integrate with your existing setup.
- Customizable chat widgets: Tidio allows full customization of the chat widget to match your brand’s colors and style.
Pricing
- Starter Plan: Priced at $29/month, this plan adds 100 live chat conversations, advanced visitor tracking, and more automation triggers.
- Growth Plan: Priced at $59/month, this plan offers 250-2,000 live chats and extended analytics for larger support teams.
- Tidio+: For larger operations, with custom pricing starting at $749/month, tailored to enterprise-level needs.
Best for
Tidio is ideal for small to medium-sized businesses, especially ecommerce stores, that need a user-friendly solution for managing customer support and engagement.
Why Consider a Tidio Alternative?
While Tidio comes with some great customer service tools, it doesn’t always meet the unique needs of every business.
Here are some reasons why some might opt for a better alternative to Tidio:
No knowledge base feature
Tidio lacks a built-in knowledge base feature, which is necessary for reducing workload with self-service options.
Pricing
Although Tidio’s lower tiers are affordable, businesses with more complex needs might find that advanced features (such as AI chatbots and multi-channel automation) are locked behind higher-priced plans. This makes the platform less cost-effective compared to Tidio alternatives that offer broader features for similar or lower prices.
Infrequent updates
Some users have expressed frustration with the lack of frequent updates and feel unsure about where the software is heading.
Limited customization options
While Tidio offers some customization, it doesn’t provide the same level of flexibility as competitors. For example, you can’t fully customize chatbot flows beyond the pre-set templates, which limits the level of personalization and complexity in your chatbot interactions.
The 12 Best Tidio Chat Alternatives
There are plenty of live chat tools out there that can step in and offer exactly what you need. Here is a list of our top picks:
1. Social Intents
Social Intents is the best live chat tool (+ AI-powered chatbot solution) for seamless integration with popular collaboration platforms like Microsoft Teams, Slack, and Webex.
This makes it super convenient for businesses already using these tools to manage customer communications without switching between apps.
Key features
- Multi-channel support: Chat with customers across platforms like Slack, Microsoft Teams, Zoom, and Webex without needing to open additional apps.
- AI-powered chatbots: Social Intents integrates with ChatGPT and Dialogflow, allowing you to automate chats and hand them over to customer support agents when needed.
- Customizable chat widgets: You can tailor your live chat widget with your company’s colors, logos, and proactive chat options.
- Real-time analytics: Track chat performance with insights like average chat duration, response time, and missed chats.
- No per-agent pricing: Social Intents allows unlimited agents without additional costs in most of their plans, making it perfect for growing teams.
Dive deeper into Social Intents’ features here.
Pricing
- Free trial: Test all the features at no extra cost here.
- Starter: $39/month for 200 chat conversations, 1 widget, and ChatGPT integration.
- Basic: $69/month with 1,000 chat conversations and unlimited agents.
- Pro: $99/month, removing co-branding and increasing the number of widgets and websites you can use.
- Business: $199/month, with 10 widgets, real-time auto-translation, and other advanced features(
Best For
Social Intents is perfect for any business that needs an easy-to-set-up live chat solution without the hassle of agent training.
If you want to chat with customers directly from the platforms you already use without juggling multiple apps, this is the tool for you. It’s ideal for teams that prioritize simplicity and convenience, making customer communication a breeze without a steep learning curve.
2. Intercom
Intercom is a popular customer service software, known as an all-in-one solution to handle everything from support to sales and onboarding.
Key features
- Multi-channel support: Intercom integrates seamlessly across various channels, including websites, mobile apps, WhatsApp, Facebook, and email, allowing you to manage all customer conversations in one place.
- Customizable widgets: Intercom lets you fully customize your chat widget to match your brand’s look and feel. You can personalize messages, tickets, and tasks, and even add product tours to improve user onboarding.
- Proactive messaging: Intercom excels at sending targeted, proactive messages to users based on their behavior.
- In-depth analytics: Intercom provides detailed reports and insights into team performance, chatbot efficiency, customer satisfaction, and more.
Pricing
- Essentials Plan: $29/month per seat.
- Advanced Plan: $85/month per seat.
- Expert Plan: $132/month per seat.
- Additional Costs: $99/month for 500 proactive messages.
Best for
Intercom is a great choice for larger companies or businesses that need a highly scalable solution and are willing to invest in premium features.
3. Crisp
Crisp chat is a customer support software designed for communication across multiple channels. It allows businesses to manage customer conversations via live chat, email, social media, and even SMS, all from a single dashboard.
Key features
- Multi-channel communication: Crisp allows you to connect with customers through a variety of channels, including your website, WhatsApp, Telegram, Facebook Messenger, and more, all from a single platform.
- Co-browsing and MagicBrowse: With the MagicBrowse live chat feature, agents can view customer screens in real-time, which helps troubleshoot issues faster.
- Live translation: Crisp offers a live translation feature, allowing agents to chat with customers in multiple languages.
- Automated chatbots: Crisp offers chatbot capabilities for automating routine customer queries and lead generation, but this feature is only available in higher-tier plans.
Pricing
- Free Plan: Includes 2 live chat agents, a team inbox, a mobile app, and notifications.
- Pro Plan: $25/month for up to 4 live chat agents, unlimited chat history, triggers, and integration with Facebook Messenger, Twitter, Telegram, and Slack.
- Unlimited Plan: $95/month, which includes 20 agents, chatbot functionality, video chat, CRM integration, knowledge base, and more.
Best for
Crisp is especially good for small to medium-sized businesses that want to scale without a steep learning curve. However, if you’re looking for top-tier features like chatbots or advanced analytics, you’ll need to upgrade to their higher-priced plans.
4. LiveChat
LiveChat is a powerful customer service software that lets businesses manage customer communication across websites, apps, and social media channels.
Key features
- Multi-channel support: LiveChat works across websites, apps, Facebook Messenger, and email, offering businesses the flexibility to engage customers on various platforms.
- Chat routing: LiveChat allows you to route conversations automatically to the right team based on URLs, country, or language.
- Advanced reports: Track key live chat metrics such as agent performance, chat engagement, missed chats, and even sales conversions with built-in reporting tools.
- Ecommerce tools: Features like product cards and sales tracking are designed to support online stores, enabling product recommendations and real-time sales notifications.
Pricing
- Starter Plan: $20/agent per month (annually) for basic chat features, including chat routing, canned responses, and ticket management.
- Team Plan: $41/agent per month (annually), which adds chat statistics, file sharing, and more robust reporting.
- Business Plan: $59/agent per month (annually), which includes advanced team management tools, scheduling, and security features like single sign-on.
- Enterprise Plan: Custom pricing with added benefits like white labeling, security audits, and dedicated account management.
Best for
LiveChat is an excellent choice for mid-sized to larger businesses that need advanced team management and reporting features. It’s particularly well-suited for companies with a strong ecommerce focus, thanks to its sales-tracking tools and proactive chat engagement.
However, the per-agent pricing can get expensive for smaller businesses, especially if you need more agents.
5. Zendesk
Zendesk is an all-in-one chat and ticketing solution that integrates live chat, ticketing, email, and social messaging into a single space.
Key features
- Omnichannel support: Zendesk unifies customer interactions from live chat, email, phone, and social platforms like WhatsApp and Facebook Messenger, all within a single dashboard.
- Knowledge base & community forums: Zendesk allows you to build multiple knowledge bases and community forums, offering customers self-service options in over 40 languages.
- Advanced analytics: The platform offers detailed analytics and reporting with customizable dashboards to track agent performance, customer satisfaction, and ticket metrics.
- Integrations: With over 1,200 third-party integrations, including Slack, Zoom, and Salesforce, Zendesk seamlessly connects with your existing tech stack.
Pricing
- Team Plan: $55 per agent/month (annually), including basic live chat, email ticketing, and self-service knowledge base.
- Growth Plan: $89 per agent/month (annually), which adds automation and more robust reporting tools.
- Professional Plan: $115 per agent/month (annually), offering more advanced workflows and multilingual support.
- Enterprise Plan: $149 per agent/month (annually), which includes advanced customization, audit logs, and skills-based routing.
Best for
Zendesk is ideal for larger companies with complex support needs or those dealing with high ticket volumes. However, it requires a bit of a learning curve, and smaller businesses or teams with simpler needs might find it overwhelming or unnecessarily complicated.
6. Jivochat
Jivochat is an all-in-one communication platform built for businesses that want an affordable live chat solution that covers all the basics.
Key features
- Multi-channel support: Manage conversations from Facebook Messenger, WhatsApp, email, and more – all from one place, so you’re not hopping between platforms.
- Customizable chat widget: Easily tweak the look and feel of the chat widget to match your brand.
- Mobile & desktop apps: Whether you’re in the office or on the move, Jivochat’s apps keep you connected and allow you to manage chats from anywhere.
- Visitor tracking & analytics: Track visitor activity in real-time, including chat response times, proactive invitations, and missed chats.
- Integrated calls: Jivochat lets you offer customers a callback option or switch from a chat to a call seamlessly, all within the same interface.
Pricing
- Free Plan: Unlimited chats and 60-day chat history, perfect for small teams just getting started.
- Professional Plan: $19/agent per month (billed annually), includes integrations with social platforms and CRM, plus more advanced features.
- Enterprise Plan: $38/agent per month (billed annually), with even more robust features for larger teams.
Best for
Jivochat is a great choice for small to mid-sized businesses that require omnichannel support but don’t need complex AI or advanced automation.
7. Re:amaze
Re:amaze offers live chat functionality that is especially popular among ecommerce companies looking for a tool that brings together email, social media, SMS, and live chat into a single platform.
Key features
- Omnichannel support: Re:amaze integrates live chat, email, social media, SMS, and VoIP, allowing your team to handle all customer interactions from one place.
- Automation & bots: Automate repetitive tasks with workflows and custom chatbots, which can help you send proactive messages and handle common customer queries.
- Help center & FAQs: Re:amaze offers an integrated knowledge base so your customers can find answers on their own, reducing the load on your support team.
- Real-time customer data: Monitor customer activity on your site and engage them proactively based on what they’re browsing or purchasing.
- Mobile-friendly: Available on both iOS and Android, Re:amaze allows your team to respond to user inquiries on the go.
Pricing
- Basic Plan: $29 per user/month – Includes live chat, email support, social media integration, chatbots, and FAQs.
- Pro Plan: $49 per user/month – Adds multiple brand management, SMS support, and advanced reporting.
- Plus Plan: $69 per user/month – Includes staff performance tracking, live screen sharing, and in-chat video calls.
- Starter Plan: $59/month flat rate, designed for businesses just starting out with unlimited team members but limited to 500 responded conversations.
Best for
Re:amaze is perfect for small to mid-sized ecommerce brands looking for a robust, all-in-one customer support solution.
8. Gorgias
Gorgias is a live chat system designed specifically for ecommerce businesses. It integrates directly with Shopify, BigCommerce, and Magento, allowing support agents to manage customer inquiries, orders, and refunds all from one place.
Key features
- Automation: Automate repetitive tasks like sending shipping updates, managing returns, or issuing refunds directly within the ticket system.
- Ecommerce integration: Agents can handle everything from orders to customer loyalty points right within the dashboard. This is a major time-saver for online stores.
- Customer sentiment tracking: Identify customer sentiment (positive, negative, or urgent) and prioritize tickets accordingly to ensure faster responses.
- Reporting & analytics: Offers robust reporting tools to track everything from agent performance to customer satisfaction, though the more advanced reporting features are available only on higher plans.
Pricing
- Basic Plan: $60/month for up to 350 tickets.
- Pro Plan: $360/month for 2,000 tickets.
- Advanced Plan: $900/month for 5,000 tickets.
Best for
Gorgias is a great fit for ecommerce businesses that need tight integration with platforms like Shopify and BigCommerce. However, its pricing structure can become steep as ticket volume grows, and it lacks integrations with non-ecommerce platforms.
9. Olark
Olark is a simple, affordable live chat tool that’s known for its accessibility features, making it a solid choice for businesses focused on inclusivity.
Key features
- Translation: With an additional flat fee, Olark offers real-time chat translation for over 100 languages.
- Accessibility: Olark is designed with accessibility in mind. It offers features like keyboard navigation and screen reader support, making the chat interface usable for people with disabilities.
- Real-time chat transcripts: Olark saves chat transcripts automatically, allowing agents to search and review past conversations easily.
- Privacy controls: Olark offers strong privacy features, including the ability to anonymize visitor data and redact sensitive information from chat logs.
Pricing
- Standard Plan: $29 per seat/month, which includes customizable chat widgets, basic reporting, and integrations.
- Add-ons: You can pay for extra features like the Visitor Insights power-up ($59-$99/month) or live chat translation ($29/month).
Best for
Olark is best for small to medium-sized businesses that don’t need advanced automation like AI chatbots, but value features like strong privacy controls and accessibility.
10. Freshchat
Freshchat is an all-in-one messaging tool known for integrations with other Freshworks products like Freshdesk and Freshsales.
Key features
- AI chatbots: You can set up AI chatbots to automate common inquiries, manage FAQs, and even reroute more complex queries to live agents.
- Freddy AI & automation: Freshchat’s AI, Freddy, automates tasks like ticket routing and responding to repetitive queries, freeing up your agents for more important work.
- Detailed reporting: Freshchat provides basic analytics, including chat performance trends, customer satisfaction scores, and agent productivity reports. However, more advanced reporting features are only available on higher-tier plans.
Pricing
- Free Plan: Available for up to 10 agents but without chatbots.
- Growth Plan: $19/agent per month, includes 500 Freshbot sessions, assignment rules, and basic reporting.
- Pro Plan: $49/agent per month, includes more automation, advanced dashboards, and CSAT surveys.
Best for
Freshchat is ideal for small to medium-sized businesses that want to manage customer communication across multiple channels, especially those already using other Freshworks tools.
11. HelpCrunch
HelpCrunch is an all-in-one customer communication tool that combines live chat, email marketing automation, and a help desk. It’s perfect for businesses that want to handle customer support and marketing in one place.
Key features
- Email marketing automation: Send personalized email follow-ups after chats or set up automated email sequences for things like lead nurturing or onboarding.
- Knowledge base: HelpCrunch includes a knowledge base so customers can find answers on their own.
- Visitor tracking: Track visitors’ actions on your site, see their journey, and tailor your responses based on their behavior.
- Integrations: Connect with popular platforms like HubSpot, Salesforce, and Twilio, or even embed it easily in WordPress sites.
Pricing
- Standard Plan: $15/month per user, which includes live chat, email automation, and basic reports.
- Premium Plan: $25/month per user, with more features like unlimited pop-ups and advanced automations.
- Enterprise Plan: $620/month, for larger teams needing dedicated support and more complex features.
Best for
HelpCrunch is perfect for teams that want to manage live chat, email campaigns, and a help desk all in one place. However, it’s not ideal for larger teams that need advanced language support or highly customized features.
12. LiveAgent
LiveAgent is a customer support software that brings live chat, ticketing, email, and social media messages into one platform.
Key features
- Omnichannel support: LiveAgent allows you to manage conversations from email, live chat, social media platforms, and even phone calls in one dashboard.
- Visitor tracking & analytics: Track what users are doing on your site in real-time and get insights into their behavior.
- Built-in call center: This functionality lets you manage calls directly from your computer without needing a separate phone system.
Pricing
- Ticket Plan: $15/agent per month, offering email ticketing, a knowledge base, and contact forms.
- Ticket + Chat Plan: $35/agent per month, adding call center support and visitor monitoring to the mix.
- All-Inclusive Plan: $59/agent per month, includes call center support, video calls, time tracking, and social media integrations.
Best for
LiveAgent is especially useful for ecommerce brands or service-oriented businesses with complex support needs, including communication across different channels (email, chat, social media, and phone).
Find Your Perfect Tidio Alternative
When it comes to finding a Tidio alternative, you’ve got plenty of options.
From feature-packed platforms like Intercom and Zendesk to more budget-friendly options like Freshchat and Olark, we’ve broken down the best live chat tools for businesses of all sizes.
But if you want an easy-to-set-up tool that integrates smoothly with the collaboration platforms your team is already using – like Slack or Microsoft Teams – Social Intents is your top pick. It’s perfect for teams that want a powerful, no-fuss solution without the hassle of switching between apps.
Curious to find out more? Get started with our 14-day free trial today.