If you’ve been using LivePerson for a while, you might have realized it’s not quite the perfect fit for your business anymore. Maybe the pricing has become too steep as your team grows, or perhaps you’re hitting some limitations with its features.
Or, you could be looking for more intuitive AI chatbots, deeper integrations with your favorite tools, or a platform that’s just easier to use.
Whatever the reason, there are plenty of LivePerson alternatives that can better meet your needs. In fact, many live chat platforms now offer features that outperform this customer service software.
In this article, we’re going to take a look at the top 10 LivePerson competitors that could be the perfect solution for your business.
What Is LivePerson?
LivePerson is an AI-powered customer engagement platform designed to help businesses streamline communication across multiple digital channels. This includes websites, mobile apps, and popular messaging services like WhatsApp, Facebook Messenger, and Apple Business Chat.
Key features
- AI-powered chatbots: LivePerson automates common customer queries using AI chatbots, which help reduce response times and free up human agents for more complex tasks.
- Omnichannel support: The platform integrates with various messaging channels, allowing seamless customer engagement across multiple touchpoints.
- Proactive engagement: The software can initiate chats based on user behavior, allowing businesses to address potential issues before they arise.
- Generative AI: Recent updates have added generative AI features, which help improve the chatbot’s responses using natural language understanding (NLU), leading to more human-like conversations.
Pricing
LivePerson does not offer public pricing or free trials. All the plans are tailored to the specific needs of each business. However, pricing can be high, especially for enterprises handling large volumes of customer interactions.
Best for
LivePerson is ideal for large enterprises or businesses that need advanced AI capabilities to handle complex customer service and sales processes at scale. It suits industries like telecom, retail, finance, and hospitality, where companies require significant customer engagement needs.
Why Consider a LivePerson Alternative?
There are several reasons why businesses might want to look for LivePerson alternatives. While the platform is popular, it’s not without its downsides.
High pricing
LivePerson can quickly become expensive for smaller businesses or those scaling their operations. The bigger your team or customer base, the steeper the bill. For a lot of companies, it’s just not worth paying that much when cheaper options with similar features exist.
Setup can be a headache
A lot of people find the setup process with LivePerson overwhelming. Setting up bots and workflows can be confusing, especially for those without a technical background. In fact, users have even reported challenges with its user interface, which can make building conversational AI or automating tasks more time-consuming than expected.
Inconsistent customer support
LivePerson’s customer support can be a hit or miss. Many businesses have expressed frustrations over long response times and insufficient technical assistance. For teams that rely on real-time support to fix urgent issues, this can lead to delays and productivity losses.
Overly complicated for smaller teams
LivePerson is packed with features, but sometimes too many. For smaller teams that don’t need all the complex functionalities, it can feel like you’re paying for a lot of tools you won’t use.
The 10 Best LivePerson Alternatives
Here’s a list of the top LivePerson competitors that can help you level up your customer support game:
1. Social Intents
Social Intents is a live chat platform designed to integrate seamlessly with collaboration tools like Slack, Microsoft Teams, Zoom, and Google Chat. It allows businesses to interact with website visitors without needing to switch between apps, making it a convenient choice for teams already using these platforms.
Key features
- Seamless integration with collaboration tools: Respond to chats directly from platforms like Slack, Microsoft Teams, and Zoom, enabling teams to manage customer interactions without juggling multiple apps.
- AI-powered chatbots: Automate customer interactions with chatbots that can handle inquiries, capture leads, and escalate to human agents when necessary. The bots are trainable on your website’s data, making responses more relevant.
- Unlimited agents: Unlike many competitors, Social Intents doesn’t charge per agent. This feature allows businesses to scale customer support teams without worrying about extra costs per user.
- Proactive support: Engage visitors before they leave your site by sending automated chat invitations based on their behavior.
- Real-time auto-translation: Support global customers with real-time auto-translation, making it easier to engage users in multiple languages.
- Lead capture and CRM integration: Automatically capture leads during chats and push them to your CRM or marketing systems to streamline your sales and support workflows.
- Third-party integrations: Easily integrate with other tools like CRMs, ticketing systems, and more via APIs and pre-built connectors.
Pricing
- Free trial: Explore Social Intents’ features with a free 14-day trial here.
- Starter Plan: $49/month (or $39/month when billed annually). This plan includes one chat widget, unlimited agents, and integration with one collaboration platform like Slack or Teams.
- Basic Plan: $79/month (or $59/month when billed annually). This plan offers more advanced features like chat targeting rules, more customization options, and the ability to support more chat volume.
- Pro Plan: $132/month (or $99/month annually). This tier supports larger businesses needing more integrations and the ability to handle more website visitors and conversations.
- Business Plan: $256/month (or $199/month annually). This plan is for enterprises handling significant chat volume and needing more advanced support and automation features.
Best for
Social Intents is ideal for small to medium-sized businesses that already use collaboration platforms like Slack or Microsoft Teams and want a live chat software that integrates directly with these tools. Its unlimited agent feature also makes it a great fit for growing teams who want to scale customer support without additional per-user costs.
2. Intercom
Intercom is a popular customer communication platform that enables businesses to engage with customers through personalized messaging. It combines live chat, chatbots, and email integrations to create personalized customer experiences across various touchpoints.
Key features
- Live chat and chatbots: Intercom’s live chat is fast and user-friendly, with bots that can automatically handle common inquiries and route important issues to human agents when necessary.
- AI-powered automation: Features like the Fin AI bot leverage past conversations and Help Center articles to solve common customer issues, significantly reducing manual workload.
- Help Center integration: Integrated self-service options allow customers to find answers themselves through a knowledge base, reducing the volume of support tickets.
- Outbound messaging and product tours: Engage customers proactively with outbound messages and guide them through your product with no-code product tours.
Pricing
- Essential Plan: $39 per seat/month. It offers basic live chat, ticketing, and email support.
- Advanced Plan: $99 per seat/month. It adds advanced automation, more customization options, and support for multiple inboxes.
- Expert Plan: $139 per seat/month. It includes additional features like workload management, custom roles, and identity management.
Best for
Intercom is ideal for medium to large businesses (SaaS, e-commerce, tech) looking for deep integrations with CRMs and other tools. Just keep in mind that the per-seat pricing can add up quickly as your team grows.
3. Zendesk
Zendesk is a comprehensive customer service platform designed for businesses looking to manage customer interactions across multiple channels. It excels at omnichannel support, offering live chat, email, phone, and social media integration, all in one interface.
Key features
- Omnichannel support: Manage conversations across email, phone, chat, social media, and messaging apps like WhatsApp from one platform.
- AI-powered chatbots: Automate responses to common questions and route more complex issues to human agents.
- Customizable widgets: Personalize the appearance and functionality of live chat widgets to align with your brand, collect customer information, and set automated greetings.
- Help Center & Knowledge Base: Offer customers self-service options by integrating knowledge articles, FAQs, and community forums, reducing ticket volume.
Pricing
- Suite Team: $19/user/month, includes basic ticketing, email, and chat support.
- Suite Growth: $49/user/month, adds automation, reporting, and self-service features like Help Center.
- Suite Professional: $99/user/month, includes advanced routing, custom dashboards, and more complex workflows.
Best for
Zendesk is ideal for mid-sized to large enterprises that deal with high volumes of customer inquiries across multiple channels. However, if you have simpler support needs or lower ticket volumes, Zendesk might feel more complex and costly than necessary.
4. HubSpot
HubSpot’s live chat is part of its broader CRM platform, offering a seamless way for businesses to engage with customers and website visitors in real-time. It integrates directly into HubSpot’s ecosystem, making it a great tool for managing customer relationships, sales, and marketing efforts in one place.
Key features
- Live chat and AI-powered chatbots: Automatically manage customer inquiries and route conversations to the right agents. The chatbots handle common queries while escalating more complex ones to live agents when necessary.
- Seamless CRM integration: HubSpot’s live chat is tightly integrated with its CRM, allowing businesses to store and access customer data in one place. This gives agents full visibility into each interaction.
- Customizable chat widgets: Tailor the look and feel of the chat widget to match your brand, and collect visitor data to enhance personalization.
Pricing
- Free Plan: Includes basic live chat functionality with chatbot support and integration with HubSpot CRM.
- Starter Plan: $50/month, adds more advanced features like conversation routing and customization options.
- Service Hub Professional: $100/month, includes advanced automation, reporting, and ticketing features.
Best for
HubSpot’s live chat is perfect for small to medium-sized businesses already using its CRM or marketing tools. However, it may feel restrictive for businesses looking for more robust multi-channel support, as it only covers limited platforms like Facebook and your website.
5. Kustomer
Kustomer is a customer support software focused on providing a 360-degree view of the customer by unifying all their interactions – whether they come through live chat, email, phone, or social media.
Key features
- Omnichannel support: Kustomer offers seamless communication across live chat, phone, email, and social media, enabling teams to manage everything from one place.
- AI-driven automation: Automate tasks like inquiry routing and responses to routine questions, freeing up agents to focus on more complex issues.
- Unified customer timeline: View the entire customer journey in a single panel, with all past interactions, orders, and feedback easily accessible for agents.
- Advanced customization: Customizable branding and workflows, as well as deep integrations with tools like Shopify and Zapier.
Pricing
- Enterprise Plan: $89/user/month, includes omnichannel support, automation tools, and satisfaction tracking.
- Ultimate Plan: $139/user/month, adds features like real-time dashboards, enhanced routing, and sandbox access for testing.
Best for
Kustomer is ideal for medium to large businesses, particularly in e-commerce and retail, that need omnichannel support and value deep customer insights. However, the platform’s learning curve and higher pricing might make it less accessible for smaller teams or companies that don’t need extensive customization.
6. ChatBot
ChatBot is a powerful and user-friendly platform that helps businesses automate customer interactions through AI-powered chatbots.
Key features
- No-code bot builder: It features a drag-and-drop user-friendly interface that makes it easy to quickly build complex chatbot flows using visual elements.
- Extensive template library: It offers a variety of pre-built chatbot templates for different business needs, such as customer support, lead generation, and appointment scheduling. This saves time for businesses just getting started with automation.
- Conversation handoff: Integrates seamlessly with LiveChat, allowing automated chats to be easily passed to human agents when necessary.
Pricing
- Starter Plan: $52/month (billed annually), includes 1 active bot, 1,000 monthly chats, basic integrations, and 7-day training history.
- Team Plan: $142/month (billed annually), allows for 5 active bots, 5,000 chats, advanced reporting, and team collaboration features.
- Business Plan: $424/month (billed annually), supports unlimited bots and up to 25,000 chats, along with advanced automation and reporting tools.
Best for
ChatBot is ideal for companies looking for a no-code chatbot solution to handle frequent queries. However, businesses with more complex needs may find the limited ability to handle intricate queries somewhat restricting.
7. Drift
Drift is a conversational marketing platform designed to help businesses engage with website visitors and leads in real-time through live chat, chatbots, and video messaging.
Key features
- Targeted messaging: Drift offers personalized, behavior-driven messaging, allowing businesses to engage visitors based on specific actions or page views.
- Live chat and meeting scheduling: Drift combines live chat with meeting scheduling features, enabling visitors to instantly book sales meetings with team members.
- Video messaging: A unique feature allowing businesses to communicate with prospects using personalized video messages, helping build stronger relationships.
Pricing
Custom pricing is available upon request.
Best for
Drift is ideal for medium to large businesses that focus heavily on sales and marketing automation. However, it might feel overkill (and expensive) for smaller teams that don’t need its comprehensive sales funnel features or don’t handle large volumes of inbound sales leads.
8. Comm100
Comm100 is a live chat and omnichannel platform used by businesses of all sizes to manage customer interactions across multiple channels. It integrates live chat, email, social media, and even SMS, making it a comprehensive solution for efficient customer service and engagement.
Key features
- Omnichannel communication: Manage customer conversations across channels like Facebook Messenger, Twitter, email, SMS, and more, all from a single platform.
- Advanced security: Features like SSL encryption, credit card masking, and IP access restrictions ensure that customer data is well-protected, making it a great choice for industries with strict data compliance needs.
- Video and audio chat: Beyond text-based support, Comm100 offers audio and video chat to engage customers in a more personal way.
Pricing
- Team Plan: $29 per user/month, offers basic live chat functionality.
- Business Plan: $49 per user/month, includes features like advanced routing, canned messages, and custom visitor filters.
- Enterprise Plan: Custom pricing based on business needs, offering more advanced features like dynamic chat campaigns, advanced routing, and compliance options (PCI, HIPAA).
Best for
Comm100 is ideal for mid-size to large businesses in industries like healthcare or finance, where data protection is a priority. However, smaller teams might find the pricing a bit steep compared to simpler alternatives.
9. Acquire.io
Acquire is a customer engagement platform designed to streamline customer interactions across multiple channels like live chat, video calls, voice calls, and co-browsing.
Key features
- Live chat and co-browsing: Agents can guide customers by interacting with their web browser directly, helping with form-filling, troubleshooting, or even navigating products on e-commerce sites.
- Video and voice calls: Two-way video and voice call options enable more personal communication.
- Omnichannel support: Interact with customers via multiple channels including SMS, email, chat, and social media platforms like Facebook Messenger and WhatsApp.
- Real-time analytics: Provides insights on agent performance, conversation times, and customer satisfaction scores to improve service efficiency.
Pricing
- Self-Service Plan: $500 per month, which includes live chat, SLA alerts, and video support.
- Integrated Solution Plan: $2,000 per month for more advanced features, such as SMS and email channels.
Best for
Acquire is ideal for mid-size to large enterprises that require co-browsing and video chat capabilities. However, smaller businesses or those looking for basic live chat solutions may find Acquire’s pricing on the higher side for their needs.
10. Userlike
Userlike is a customer messaging platform that specializes in helping businesses engage with customers through live chat and messaging apps like WhatsApp, Facebook Messenger, and Instagram.
Key features
- Message center: Userlike’s centralized Message Center consolidates all incoming customer interactions from various channels into one platform.
- GDPR-compliant: Built with European businesses in mind, Userlike places a strong emphasis on data privacy and security, making it fully compliant with GDPR standards.
- Live chat with operator groups: Teams can create specialized operator groups for specific departments or expertise, ensuring that inquiries are routed to the most relevant agents.
- Smart contact forms: When agents are offline, Userlike’s smart contact forms collect customer information for follow-up, ensuring no interaction goes unanswered.
Pricing
- Free Plan: Basic chat functionality for small teams, ideal for testing the platform.
- Team Plan: $100/month, includes advanced features like analytics, multi-channel messaging, and chatbots.
- Corporate Plan: Custom pricing for larger enterprises that require more scalability and enhanced support.
Best for
Userlike is perfect for small to medium-sized businesses that want an affordable live chat solution with strong data privacy features. However, businesses looking for more advanced automation or behavior-triggered messaging might find Userlike a bit limited.
Finding a LivePerson Alternative That Fits Your Needs
While LivePerson is a solid choice for AI-powered customer engagement, it can be expensive, difficult to set up, and may offer more complexity than some businesses need.
For companies looking for a better fit – whether it’s because of pricing, ease of use, or specific feature needs – there are plenty of LivePerson alternatives to choose from.
Social Intents is perfect for businesses that want something that is easy to set up and seamlessly integrates with tools like Slack or Microsoft Teams. With Social Intents, you don’t have to deal with complicated workflows, and you get powerful live chat and chatbot features right out of the box, without the hassle.
Ready to give it a try? Sign up for a 14-day free trial today.