Looking for a sales boost in 2024?
The right sales chatbot might be the solution to your business needs!
| Did you know? The average satisfaction rate of sales bots is 87.2%. In fact, 62% of consumers prefer chatbot communication over waiting for human agents. |
It’s natural to be skeptical of a sales pitch – especially if it’s a machine that is pitching!
However the above statistics show us that the more consumers use conversational marketing for purchases, the more accepting they become of the presence of chatbots.
So here’s the ultimate question:
What is the best sales chatbot for my business?
Below, you will find a selection of the best chatbot platforms on the market along with tips on how you can use them to improve customer support.
Let’s dive in!
What Is a Sales Chatbot?
A sales chatbot is a sophisticated digital assistant that engages potential customers in real-time through chat interfaces on websites or messaging platforms.
Sales chatbots automate much of the sales process. They can handle many duties, from answering common questions to guiding customers through purchases.
Usually powered by artificial intelligence (AI), they possess natural language processing capabilities, which allow them to mimic human conversation and make interactions feel more personal.
They are capable of tasks such as:
- Gathering essential customer data
- Scheduling appointments
- Making product recommendations
- Following up to keep the brand in the mind of potential customers
This functionality not only enhances customer experience by providing instant 24/7 support but can also free up your sales team to tackle more complex issues rather than focusing on repetitive tasks.
Ultimately, sales chatbots are a cost-effective means to boost sales and strengthen customer relationships by offering a seamless, interactive buying experience any time of the day.
Find out more: How Chatbots Improve Customer Experience
Benefits of Using a Chatbot for Sales
Be present for your customers 24/7
Research shows that 8 to 9 pm on Mondays and Thursdays are consistently the most popular times for online shopping.
So, if you were thinking that by working within business hours your online business could thrive…think again!
And if you are selling internationally, you must take the time difference into account.
A business that is available 24/7 is a winner today, but hiring agents to work these hours can be expensive and unrealistic.
Even if you can afford it, why not save some bucks by using machine learning technology intelligently?
Sales chatbots help you be present for customer engagement 24/7 without costing a fortune.
Do not let language become a sales-barrier
As many as 58% of small businesses already have international customers. So it may be the case that your live chat support team is talking to consumers in different countries, with different languages.
A sales bot can provide multi-lingual chat support by translating various languages into your language in real-time. You no longer need to drop queries because of language gaps!
Pre-qualify leads with proactive messaging
Chances are, you’ve already been welcomed by a chatbot when visiting a website.
Proactive chat can convert strangers into qualified leads by allowing chatbots to pop up and start providing support to visitors even before they ask for it.
Create logical chatbot conversational flows considering the customer journey and qualify leads for your business. Remember to prioritize the questions, as it is important to say the right thing at the right time!
Also, make use of clickable answer buttons in the chat window for a lightning-fast chat experience. Something like this:
TOP TIP: 76% of customers said that personalized messages significantly improve their opinion of a brand.
Sales chatbots can send personalized welcome messages, making it the perfect software to optimize your sales processes.
Find out more: How to Create Welcome Messages
Transform social media pages into sales engines
Did you know that social sales generate more than 50% of revenue across 14 major industries? And we are talking about some major industries here including healthcare, logistics, etc.
Adding a sales chatbot to your social media pages can boost your sales dramatically.
Your customers can resolve their sales queries on your social media page itself, without having to go anywhere else.
Here is how Facebook Messenger is already using chatbot messages for businesses:
Boost conversion rates with artificial intelligence
Don’t you just love it when your favorite shopping platforms recommend products aligned with your taste and past purchases? It feels personalized, simplifies your decision process, and saves you the time of scrolling through a dozen product pages.
You can do the same for your potential customers by deploying a sales bot for product recommendations.
An AI sales chatbot can ask people a few questions and give them perfect recommendations for faster conversions.
Here are some AI features commonly found in sales bots:
- Machine learning: AI chatbots for sales analyze data from past conversations, and optimize responses by better predicting customer needs.
- Natural language processing: This enables the chatbot to understand and interpret human language in a way that the bot can comprehend queries, interpret intent, and respond in a conversational manner.
- Personalization Engines: These sales bots use AI to tailor interactions based on the customer’s previous behavior, preferences, and data. This makes interactions feel more relevant.
So, by using an AI chatbot for sales you can enhance customer communications, but also gather important insights that can help you build a better business.
Here’s an example:
TOP TIP: A sales chatbot can also recommend products based on the price category, thereby narrowing down the customer search. By placing chatbots on the pricing pages, they can also answer pricing queries faster and aid the sales conversion process.
Minimize sales cart abandonment
Have you ever abandoned a shopping cart and got push notifications for additional discounts?
Consumers go through the whole sales funnel and leave at the very end for a variety of reasons:
- Unexpected costs: Additional charges such as shipping, taxes, and handling fees.
- Better Prices Elsewhere: Customers might abandon a cart to search for better deals or discounts on other sites.
- Complicated checkout process: A checkout process that is too lengthy, confusing, or requires too much information.
- Security issues: If customers feel that their payment information is not secure, they may not be comfortable completing the purchase.
Businesses are always looking for new ways to reduce shopping cart abandonment. After all, converting a potential customer who is deep in the sales process is easier than acquiring more new customers.
With the right tools in place, you just need to make them an offer they can’t refuse!
One way to do this is through sales bots, as they can:
- Promptly resolve customer questions
- Offer discounts
- Assist hesitant visitors proactively
- Send follow-up messages
- Provide information on the various payment methods available
Support future sales
Statistics show that 96% of customers look for negative reviews when evaluating a business.
So, it’s safe to say that consumer reviews play a crucial role in driving sales.
A common issue many companies face is that customers often fail to leave reviews after making a purchase.
However, 70% of customers will leave a review IF ASKED.
A sales chatbot can do just that!
Immediately after a purchase, a sales bot can prompt the customer to leave feedback. You can program the chatbot to collect feedback in various ways:
- Clickable buttons for star ratings
- Clickable buttons with pre-written responses for faster feedback
- A free-flow text box to get more subjective feedback
- Discount offers and vouchers to encourage people to share feedback
Here’s a glimpse:
You can even connect your chatbot to email and let it send emails to clients asking for feedback. This gives them time to respond at their own convenience and might suit some people better than giving feedback instantly.
Ultimate List of the 8 Best Sales Chatbot Platforms
Now that you know how to use chatbots for sales, let us move on to the best sales chatbot tools that you can incorporate into your sales strategy.
#1. Social Intents
Social Intents offers a robust live chat functionality for companies looking to implement the channel without having to learn new tools. It integrates with some of the most popular communication tools directly – MS Teams, Slack, and Webex.
So if your organization uses any of these tools, Social Intents is the ideal tool for you!
Launching your live chat is easy; all you have to do is build your custom AI chatbot in minutes without any coding experience or technical skills.
It is super simple to set the chatbot up:
- Create a live chat widget on our website.
- Connect to ChatGPT or create your Dialogflow agent (leverage our integration with Google’s Dialogflow to create advanced natural language chatbots online).
- Connect live chat and ChatGPT or Dialogflow.
How can I boost my sales with this sales bot?
The Social Intents chatbot platform comes with the following features:
- Personalization options: Customize your chatbot with your brand colors, logos, text, and default responses to make your business memorable to potential and existing customers.
- Instant response capabilities: Have your sales chatbot respond as soon as a visitor starts a live chat, and enable it to come automatically when your live agents are offline or missed a chat.
- Query handling: Promptly answer visitor questions and sales queries.
- Lead generation: Collect customer information and generate leads with proactive messaging.
- Automation: Create a chatbot-only live chat widget to be your virtual agent.
- User interface enhancement: Have your chatbot respond with quick reply buttons, cards with images, and buttons. It looks something like this:
NOTE: With Social Intents, your agents can take over the conversation with customers at any time and can view conversations in real-time right from Slack or Microsoft Teams.
What’s the pricing?
With just $99/month, you can get live chat functionality on 5 websites and 5 chat widgets with unlimited agents, so you can scale your sales effort without having a second thought.
#2. ChatBot
ChatBot lets you automate your sales process with conversational chatbots.
With their visual builder, you can design AI chatbots using a drag-and-drop chatbot builder.
Drag and drop conversational elements, and test them in real time to design engaging chatbot Stories. You can look at even the most complex stories on a single screen, and get full control over the building process.
How can I boost my sales with this sales bot?
This chatbot platform comes with the following features:
- Collect information about potential customers through personalized conversations.
- Send data and information collected during chats automatically to your CRM.
- Schedule meetings with potential clients using a chatbot.
- Enable visitors to call you directly from the chat widget and connect leads with your sales reps in real time.
What’s the pricing?
With $142/month you can get 5 active chatbots. Note that this doesn’t include live chat functionality.
#3. Aivo
Aivo provides AI-powered customer solutions for different types of industries. Their sales bots are designed to handle a wide range of functions, from answering FAQs and assisting with transactions to more complex tasks like troubleshooting and personalized recommendations.
How can I boost my sales with this sales bot?
- Error-proof conversations through their semantic engine.
- Promote launches and promotions, report new developments, and improve your website’s conversion rate with ads that invite conversation.
- Measure satisfaction and identify the questions and answers that impact your customers’ experience the most.
- Explore your customers’ unresolved interactions, and find new content, vocabulary, and ways to phrase questions to continually improve service.
What’s the pricing?
Aivo pricing starts at $99/month but doesn’t include multiple chatbots.
#4. Kindly
Kindly AI offers e-commerce chatbot solutions designed to enhance online retail experiences through personalized customer service and sales support.
Just like an in-shop persona assistant, Kindly’s chatbots sell proactively and help the customer find what they need by making recommendations.
How can I boost my sales with this sales bot?
- Turn online shopping into conversational commerce.
- Increase customer satisfaction and delight shoppers at any stage of their journey with conversational AI.
- Scale your business with on-site optimization and cart abandonment solutions to increase conversion rates.
- Enable 24/7 availability and increase customer support effectiveness by automating up to 80% of customer inquiries.
What’s the pricing?
Pricing plans are available upon request.
#5. Customers.ai
Customers.ai provides automation with AI that seamlessly integrates with various platforms, including websites, mobile apps, and social media.
How can I boost my sales with this sales bot?
- Their sales chatbots utilize advanced natural language processing (NLP) to grasp the context of conversations.
- Advanced user journey and audience segmentation.
- Use advanced customer support features like alerts, live agent takeover, contact tagging, and follow-up assignments.
What’s the pricing?
Their pricing starts at $199/month.
#6. Zendesk
Zendesk has created advanced AI chatbots that require no prior technical knowledge to install.
This tool is designed to facilitate real-time communication between businesses and their customers.
It allows for quick responses to customer inquiries and integrates seamlessly with Web Widgets, mobile apps, and social or third-party channels; providing a comprehensive toolset for customer support, including AI-driven responses and detailed analytics to monitor chat performance and customer interactions.
How can I boost my sales with this sales bot?
- Resolving customer queries over any channel.
- Suggesting help center articles to self-solve issues.
- Handing conversations to the right agent after gathering context from customers.
What’s the pricing?
Zendesk pricing starts at $55/month.
#7. Tidio
Tidio offers their Lyro AI sales chatbot that aims to provide rapid responses using data-driven, human-like language and can perform tasks to free up support agents for more complex issues.
How can I boost my sales with this sales bot?
- Get notified when customers want to talk to a real person.
- Adjust the chatbot’s behavior and knowledge base to match your brand.
- Get immediate responses and limit waiting time for your potential customers.
What’s the pricing?
Their pricing starts at $39/month but is limited to 50-200 conversations.
#8. Botsify
Botsify offers a drag-and-drop AI sales chatbot that can automate your sales process on your web and messaging channels.
How can I boost my sales with this sales bot?
- Automated scheduling of calls and meetings.
- 24/7 customer support across all channels.
- Automatic lead qualification.
- Proactive contact with website visitors.
What’s the pricing?
Their pricing for 5 chatbots starts at $149/month.
Time to Leverage the Capabilities of a Sales Chatbot
When new tools arise, it’s important to investigate whether they deserve a place in your business strategy. Integrating a sales chatbot into your website is a smart move for any company wanting to see its profits soar.
These powerful tools not only enhance customer support with instant, automated interactions but some of them also come packed with features like multilingual support and efficient scheduling.
With Social Intents, you can effortlessly set up a chatbot to engage your website visitors with live chat, capture essential information, and maintain 24/7 interaction and support.
The only requirement before trying it out? A desire to boost your sales!
Get started right now with our 14-day trial.