Live Chat Tips

Providing support through live chat doesn’t mean giving up the personal touch and connection that other support channels offer. Website chat support enables businesses to engage with customers directly through their sites or applications, providing immediate responses to queries and

You’ve installed live chat but now you realize that you don’t have a playbook for interacting with your customers in this way. A lot can go wrong here. Long wait times, miscommunication, and the wrong tone of voice can turn

With customer expectations higher than ever, it is imperative that your support team provides quick and efficient service to meet those needs. Recent statistics show that customers are 2.4 times more likely to stick with a brand when their problems

Have you seen other real estate agencies using live chat and wonder how you could do the same? Looking for advice on how to use live chat for real estate? Well, you’re in luck, then.  Below is a complete guide

Are you planning to improve your chat quality further? Looking for a guide on implementing live chat quality assurance (QA) into your processes? Do you remember that show, The Office? There’s an episode in which Creed Bratton, a guy who

Think about it: After all the searching, sorting, filtering, and shortlisting, a prospective student visits your high school, college or university website.  Most likely, he or she is looking for information on courses, financial aid, registration process, due dates, faculty,

Are you struggling with quickly responding to chat messages? Looking for suggestions for canned responses to speed up your response time? Did you know that 79% of customers prefer live chat support because they get questions answered immediately? Yes, you

Are you implementing a proactive live chat strategy for your website? Looking for advice on creating live chat welcome messages that prompt visitors to start chatting? You know, I keep coming seeing these two statistics whenever I look for advice

Are you trying to implement a proactive live chat strategy? Wondering what live chat triggers that would engage your website visitors? FACT: 33 percent of proactive chats receive a response. Which means that proactive chatting helps you achieve your live

Are you wondering what proactive live chat is? Looking for tips to win customers with proactive chatting? FACT: 48% of consumers favor companies that offer proactive live chat support. What’s more, website visitors are more likely to respond to proactive

Do you support customers over live chat? Looking for live chat tips to help your customer support get even better at it? Well, you’re in the right place. Below, you’ll find an extensive list of tips and best practices for