As your business expands, so do the demands on your customer service team. Suddenly, what started as a manageable flow of inquiries turned into an overwhelming flood of messages – questions about orders, support requests, lead inquiries – all coming […]
Using Chatbot Automation to Streamline Customer Interactions: a Guide Read More »
If you’ve been using LivePerson for a while, you might have realized it’s not quite the perfect fit for your business anymore. Maybe the pricing has become too steep as your team grows, or perhaps you’re hitting some limitations with
The Best LivePerson Alternatives: 10 AI and Live Chat Tools for Your Business Read More »
You’ve probably interacted with a chatbot or two, answering your questions or helping you navigate a website. Some of them are great – super helpful, quick, and accurate. Others? Well, let’s just say they could use a little training. If
How to Train a Chatbot on Your Own Data: A Complete Guide Read More »
Looking for a Tidio alternative but not quite sure which one will fit your business best? Don’t worry, you’re definitely not alone. While Tidio is a great live chat option, it doesn’t always check all the boxes for every business.
The Best Tidio Alternative: Top 12 Live Chat Tools to Consider Read More »
Your customers are everywhere – on Instagram, browsing your website, texting through WhatsApp, or checking out your latest email. And they expect your business to be everywhere, too. In fact, 86% of consumers expect seamless communication across multiple channels when
Omnichannel Messaging: Why It’s Crucial for Customer Engagement Read More »
If you’re on the hunt for the best live chat options to take your customer support to the next level, you’ve come to the right place. In a world where instant communication is everything, having a reliable live chat tool
Best Live Chat Options: Top 9 Tools for Customer Support Read More »
Microsoft Teams is more than just a tool for video calls and classroom chats. Whether you’re a teacher trying to keep your classroom organized, a student juggling multiple assignments, or an administrator looking to streamline communication with prospective students, Teams
Microsoft Teams for Education: 15+ Essential Tips to Get the Most Out of It Read More »
Generating high-quality leads is a challenge. It feels like there’s always a new strategy or tool popping up, and figuring out what actually works can be frustrating. But here’s the thing: when you find the right lead generation software, everything
17 Proven Lead Generation Solutions for Business Growth Read More »
Have you ever wished there was an easier way to handle the endless stream of questions from students, faculty, and staff? Whether it’s inquiries about course schedules, campus events, or even just how to reset a password, managing these day-to-day
Chatbot for Higher Education: 6 Benefits for Educational Institutions Read More »
Imagine this: A potential customer is browsing your website, intrigued by what you offer but not quite ready to hit that “Buy Now” button. They’ve got questions, maybe even a few hesitations, and they’re just one click away from leaving
Sell by Chat: 8 Live Chat Sales Techniques You Should Try Right Now Read More »
Want to know how your customer support is really doing? A post-chat survey is one of the simplest and most effective tools you can use to gather honest feedback from your customers. After wrapping up a live chat conversation –
Post-Chat Survey: Learn How to Create Effective Live Chat Survey Questions Read More »
When we think of customer service, higher education isn’t usually the first place our minds go, but maybe it should be. Students are, in many ways, the customers of colleges and universities, and like any customer, they expect top-notch service.
Improve Customer Service in Higher Education – 8 Steps Read More »
