Are you finding LiveAgent limiting and wondering what else is out there? While this help desk platform is a great tool with a lot to offer, it’s important to explore other options to find the perfect fit for your business […]
LiveAgent Alternatives: 10 Tools For Better Customer Engagement Read More »
Are you on the hunt for an Olark alternative that can better meet your customer communication needs? You’ve come to the right place. While Olark is a popular choice for live chat support, it might not tick all the boxes
9 Olark Alternatives for Effective Customer Communication Read More »
Pure Chat has been a go-to solution for many businesses wanting to add live chat to their websites, but it doesn’t always check all the boxes. Maybe you need more advanced features like multilingual support, better integration options, or a
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Drift has been a leading provider of conversational marketing software, helping companies connect with their users in real-time. However, not all businesses have the same needs, and Drift sometimes falls short when it comes to flexibility. While the platform is
5 Best Drift Chat Alternatives Read More »
Navigating the college admissions process can be a daunting task for students, parents, and educators alike — especially with the increasing competition of college applications and deadline requirements. The right automation tools can make all the difference. With features like
Top College Admission Software: Our Best Picks Read More »
Providing support through live chat doesn’t mean giving up the personal touch and connection that other support channels offer. Website chat support enables businesses to engage with customers directly through their sites or applications, providing immediate responses to queries and
What Is Live Chat Support: Definition, Benefits, and Best Practices Read More »
You’ve likely noticed that an increasing number of businesses are adopting live chat software to assist their customers. But why is this trend gaining momentum? Live chat facilitates real-time communication and instant feedback, making it an ideal solution in today’s
12 Benefits of Live Chat for Customer Service Read More »
More and more businesses are implementing live chat to improve customer satisfaction and sales , but the big question remains: How exactly does live chat increase conversions? To get to the bottom of this, we have dug deep into the
Does Live Chat Increase Conversions? A Data-driven Answer Read More »
You’ve installed live chat but now you realize that you don’t have a playbook for interacting with your customers in this way. A lot can go wrong here. Long wait times, miscommunication, and the wrong tone of voice can turn
13 Live Chat Etiquette Rules to Improve Your Customer Service Read More »
Are you concerned about the quality of your customer interactions? A customer service checklist ensures that your team consistently provides superior support. Statistics show that 86% of agents and 74% of mobile workers say customer expectations are higher than they
How to Build the Ultimate Customer Service Checklist – 14 Steps Read More »
With customer expectations higher than ever, it is imperative that your support team provides quick and efficient service to meet those needs. Recent statistics show that customers are 2.4 times more likely to stick with a brand when their problems
How to Add Live Chat to Website: A Step-by-Step Guide Read More »
With the growing demand for better customer experiences, pleasing customers becomes increasingly challenging without automation software. That’s where live chat for ecommerce comes in. One of the most effective ways to achieve the customer satisfaction your business needs is by
Live Chat for Ecommerce: 12 Best Platforms to Boost Customer Satisfaction and Sales Read More »
