Are you wondering how providing real-time customer support would affect your business? Looking for advice on getting started with real-time support? You’re in the right place, then. From this guide, you’ll learn: It’s a lot to cover, so let’s get […]
Real-time Customer Support: How to Delight Customers in Real-time Read More »
It goes without saying, doesn’t it? Leads are the lifeblood of any business. I really can’t think of a way to grow the company without first attracting and then converting people interested in your product or service. It’s no surprise,
How to Use Live Chat for Lead Generation Read More »
Discover 15 easy-to-follow Zoom etiquette tips to help make your video conferences and online meetings more productive and fun. Could you work without Zoom? My guess is no. Zero chances of that. Because even if you’re back working in the
Zoom Etiquette: 15 Do’s and Don’ts for Any Zoom Meeting Read More »
Seen others using emojis in Microsoft Teams? Want to know when and how to use them too? Funny thing – According to Slack, we consider messages without an emoji as incomplete. 67% of respondents in Slack research admitted to feeling
Microsoft Teams Emojis: When and How to Use Them Read More »
Are you using Webex for collaboration? Do you wonder how to get the most out of it? Here’s something that you might now have known about Webex – Zoom was born out of it, actually. It’s true. Zoom’s CEO Eric
19 Webex Tips and Tricks: This is How You Get the Most Out of Webex Read More »
Are you wondering how to increase student engagement on your campus? Looking for some solid strategies to engage college students? Did you know: Only 60% of all those who started college actually earned a degree within six years in 2017.
How to Engage College Students on Campus: 7 Strategies Read More »
Planning to use MS Teams for sales? Wondering how to do it right and what apps to use? FACT: As of March 2021, Microsoft Teams has 145 million daily users. From hospitals to schools to nonprofits and commercial enterprises, MS
How to Use MS Teams for Sales: MS Teams Sales Playbook Read More »
Want to improve your sales game? Wondering what are the best live sales chat apps for it and what are their features? Did you know that 79% of customers prefer live chat when they look to engage with a business?
7 Best Live Chat Apps for Sales Read More »
Are you planning to improve your chat quality further? Looking for a guide on implementing live chat quality assurance (QA) into your processes? Do you remember that show, The Office? There’s an episode in which Creed Bratton, a guy who
Live Chat Quality Assurance: How To Improve Chat Quality Read More »
Are you hiring or training live chat agents for your company? Wondering what skills make an ideal chat support agent? The quality of your customer service experience has a snowball effect: And so, it goes without saying – Providing quality
8 Live Chat Agent Skills For World-Class Customer Service Read More »
Think about it: After all the searching, sorting, filtering, and shortlisting, a prospective student visits your high school, college or university website. Most likely, he or she is looking for information on courses, financial aid, registration process, due dates, faculty,
How to Use Live Chat for Education Read More »
Do you plan to use Slack with clients? Wondering how to use Slack effectively as the main communications channel for clients? I know – Email is still the prevailing method for client communications. A report by Project.co makes it clear
How To Use Slack With Clients? Read More »
