Are you struggling with quickly responding to chat messages? Looking for suggestions for canned responses to speed up your response time? Did you know that 79% of customers prefer live chat support because they get questions answered immediately? Yes, you […]
20+ Best Canned Responses For a Live Chat Read More »
Are you trying to use live chat to support customers? Looking for advice on creating a chat support process flow? Let’s not beat around the bush here; live chat beats most other customer support channels by a mile. One of
Chat Support Process Flow: How to Provide Incredible Customer Experience Over Live Chat Read More »
Are you implementing a proactive live chat strategy for your website? Looking for advice on creating live chat welcome messages that prompt visitors to start chatting? You know, I keep coming seeing these two statistics whenever I look for advice
18 Incredible Live Chat Welcome Messages for Any Website Read More »
Are you trying to implement a proactive live chat strategy? Wondering what live chat triggers that would engage your website visitors? FACT: 33 percent of proactive chats receive a response. Which means that proactive chatting helps you achieve your live
10 Live Chat Triggers That Will Boost Visitor Engagement Read More »
Are you wondering what proactive live chat is? Looking for tips to win customers with proactive chatting? FACT: 48% of consumers favor companies that offer proactive live chat support. What’s more, website visitors are more likely to respond to proactive
What is Proactive Live Chat: How to Engage Visitors with Proactive Chatting Read More »
Has your company started using Microsoft Teams recently? Are you looking for advice on using MS Teams more effectively? FACT: Microsoft Teams has revolutionized how teams work together, collaborate, and get work done. Having said that, MS Teams can also
12 Tips on How to Use Microsoft Teams Effectively Read More »
Are you using MS Teams to collaborate and make work happen? Wondering whether you should also start using Microsoft Teams for customer support? Using MS Teams for customer support or as a help desk means that your employees can support
How and Why Use Microsoft Teams for Customer Support Read More »
Do you support customers over live chat? Looking for live chat tips to help your customer support get even better at it? Well, you’re in the right place. Below, you’ll find an extensive list of tips and best practices for
14 Live Chat Tips for Customer Support Teams Read More »
Live chat software allows you to communicate with and guide leads and customers as they move through your website. However, simply winging it won’t get you great results. To streamline your chat support interactions and make a good impression, there
15 Live Chat Best Practices to Impress Leads and Engage Customers Read More »
Are you using live chat for customer service and want to improve your customers’ experience with it? Looking for advice to improve live chat customer service? FACT: When it comes to customer support, live chat may still be in its
How to Improve Live Chat Customer Service Read More »
